Special Announcements!

WE ARE STILL OPEN FOR BUSINESS!

UPDATED 9/30/2020

• To our Valued Customers: As a reflection of the ever changing COVID-19 Pandemic, our approach to business is evolving daily so that we can continue to serve all of our customers with as little interruption as possible!
• Re-Opening Plan: As the State of Virginia slowly begins to re-open, Payne Pools & Spas is carefully considering how we will continue to do business to offer the best service in the safest way possible. Monitor our facebook page and website to stay up to date with our procedures. We will reassess our business procedures regularly! Because we have high-risk employees and family, we will continue to do business as is.
• HOURS: We will continue to operate with our winter business hours, which you can find at the bottom of this page, on our facebook page and our Google listing!
• PROCEDURES: When you arrive at one of our locations, you will find a table outside of the door with resealable baggies, pens and hand sanitizer for your safety and convenience. Please write your name, cell phone number and description of the pool water on a baggy, and leave your water sample on the table. We also have iPads and laptops set up outside of our stores and we are taking advantage of Zoom and Skype to provide the interaction you are used to getting with our staff! The water analysis usually just takes a few minutes and we welcome you to wait in your vehicle until we call you with your results. If you need to make a purchase, we can complete sales over the phone.
• PROCEDURES: We are completing as much business via phone call or email as possible and are asking all customers to call us (540-825-5645 for Culpeper, 540-347-2815 for Warrenton) when they arrive at one of our locations if you need to make a purchase. We will gather everything you need, box or bag it up and collect credit card information over the phone. Once the transaction is complete, we will bring all product outside and either leave it at the front door or load it into your vehicle (at your request).
• PROCEDURES (GAS LOG SHOWINGS): We are scheduling gas log showings by APPOINTMENT ONLY. We encourage all of our customers to give us a call prior to arriving to either of our locations to go over some preliminary questions and allow us to set up an appointment with you. Please remember, when you arrive for your appointment – MASKS ARE REQUIRED TO ENTER and social distancing must  be maintained while indoors.
• INSIDE SANITATION: As always, we are following CDC guidelines to maintain proper sanitation of all surfaces. As part of our effort to maintain the safety and well-being of our employees, their families and our customers during this extremely critical time all hard surfaces (including door handles, counters, etc.) are being cleaned at regular intervals and all employees have been told to stay home if they develop any symptoms. Even though we are not allowing customers into our retail spaces, we are still adhering to social distancing recommendations.
• SERVICE: We are still performing all pool and spa service as normal. Our technicians have been provided with hand sanitizer and will also be practicing social distancing. If you need to schedule a pool opening or any other service call, please reach out to us at 540-825-5645 in our Culpeper office.