Special Announcements!

WE HAVE MODIFIED OUR PROCEDURES (SEE BELOW)!

HOLIDAY HOURS: We will be closed 11/25, 11/26, 11/27, & 11/28 in observance of the Thanksgiving Holiday! From all of us, to all of you: Happy Thanksgiving! 

UPDATED 11/23/2020

• To our Valued Customers: As a reflection of the ever changing COVID-19 Pandemic, our approach to business is evolving daily so that we can continue to serve all of our customers with as little interruption as possible!
• Re-Opening Plan: As the State of Virginia continues to re-open, Payne Pools & Spas is carefully considering how we will continue to do business to offer the best service in the safest way possible. Monitor our facebook page and website to stay up to date with our procedures. We will reassess our business procedures regularly! As of 11/2/2020 we will be welcoming customers back into our stores with safety precautions in place!
• HOURS: We will continue to operate with our winter business hours, which you can find at the bottom of this page, on our facebook page and our Google listing!
• PROCEDURES (Inside): When you enter the door, there will be an immediately visible and fully stocked sanitation station. You will also be greeted by an associate who will direct you to a station based on what your needs are that day. While you are making a purchase or having your water tested, you are welcome to wait in the store at the assigned station. FACE COVERINGS ARE REQUIRED before you will be allowed inside the store. If you do not have a face covering, masks and hand sanitizer will be provided at the sanitation station near the entrance. Hand sanitizer will also be available at all stations in our stores.
• PROCEDURES (Contactless/Curbside): For our customers who wish to continue contactless/curbside interactions, we will continue to offer that service! You are welcome to call us (540-825-5645 for Culpeper, 540-347-2815 for Warrenton) to place orders and arrange payment over the phone. Once the transaction is complete, we will bag/box up your product and leave everything outside for you! If you would like your product delivered to your vehicle we will continue to attempt to honor your request, if an associate is available to bring everything to you.
• PROCEDURES (GAS LOG SHOWINGS): We are scheduling gas log showings by APPOINTMENT ONLY. We encourage all of our customers to give us a call prior to arriving to either of our locations to go over some preliminary questions and allow us to set up an appointment with you. Please remember, when you arrive for your appointment – MASKS ARE REQUIRED TO ENTER and social distancing must  be maintained while indoors.
• INSIDE SANITATION: As always, we are following CDC guidelines to maintain proper sanitation of all surfaces. As part of our effort to maintain the safety and well-being of our employees, their families and our customers during this extremely critical time all hard surfaces (including door handles, counters, etc.) are being cleaned at regular intervals and all employees have been told to stay home if they develop any symptoms. For your safety and protection, we have hung plexiglass at all stations and will be observing social distancing inside of our retail locations.
• SERVICE: We are still performing all pool and spa service as normal. Our technicians have been provided with hand sanitizer and will also be practicing social distancing. If you need to schedule a pool opening or any other service call, please reach out to us at 540-825-5645 in our Culpeper office.